Operations & Systems Portfolio

Franchise Support & Owner Training

Supported 200 plus franchise locations nationwide by resolving operational and platform related support requests, training franchise owners, and helping users adopt corporate systems.

Skills demonstrated:
Customer support, franchise operations, onboarding, training, documentation, communication.

SaaS Platform Administration

Worked with HubSpot CRM, FranConnect, PandaDoc, Google Workspace, and corporate website tools to support sales, marketing, operations, and franchise owner communication.

Skills demonstrated:
CRM support, platform administration, user access, workflow support, data accuracy, SaaS systems.

SOP & Documentation Development

Created and maintained SOPs, training materials, marketing assets, and operational documentation to support consistent franchise operations across multiple locations.

Skills demonstrated:
Documentation, process improvement, training support, operational consistency, scalable systems.

Client & Operations Coordination

Coordinated communication between internal teams, vendors, clients, subcontractors, and field teams to keep projects moving and maintain business continuity.

Skills demonstrated:
Stakeholder communication, escalation handling, client relations, operations coordination.

Tools & Platforms

HubSpot CRM
FranConnect
PandaDoc
Google Workspace
Microsoft 365
Paychex
JobTread
CompanyCam
Excel